FAQs

Frequently Asked Questions (FAQs)

1. 

Where do you ship from?

We ship all orders from our facility in Los Angeles, California, USA.

2. 

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States.

3. 

How long does it take to receive my order?

• Order Handling Time: 2 to 4 business days
• Shipping/Transit Time: 5 to 7 business days You will receive tracking information once your order ships.

4. 

What payment methods do you accept?

We accept the following payment options:

Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.

5. 

Do you ship internationally?

Currently, we only ship within the United States.

6. 

What is your return policy?

We accept returns within 30 days of your purchase. Items must be unused and in their original condition. Contact us at info@dermafillsupply.com to start the return process.

7. 

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging at info@dermafillsupply.com. We will assist you with a replacement or refund.

8. 

How long does it take to receive a refund?

If your return is approved, we will process your refund to your original payment method within 8 business days.

9. 

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to track your package.

10. 

Can I cancel or change my order?

If you need to cancel or change your order, please contact us immediately after placing it at info@dermafillsupply.com. Once the order has been processed or shipped, we cannot make changes.

If your question isn’t listed here, feel free to contact our support team at info@dermafillsupply.com or call us at +1 (918) 352-6195. We’re happy to help!